Upgrade your Camera's firmware OTA (Over The Air) to enable Cloud Recording
All our SG Home Wi-Fi cameras have the capability to record to the cloud but if you purchased an SG Wi-Fi camera prior to our Cloud Recording solution being available your camera may be recording your video clips to an SD card. Below are instructions on how to find if your camera is recording to an SD card and how to upgrade your camera's firmware OTA, or Over The Air, to enable it to record securely to the cloud.
Please note: once you upgrade your camera to a Cloud Recording camera the SD card becomes redundant and you cannot record or revert back to recording to the SD card.
- Use our Smart Phone App to check if your camera is Cloud enabled or is recording to an SD card:
1. Select the menu icon in the top left corner of the App to open the menu
2. Select Clips in the menu
3. Select the camera name
Your camera is recording to an SD card if the you see SD Card under your camera's name
Your camera is recording to the cloud if you see Cloud under your camera's name
- If your camera is recording to an SD card and you want to upgrade to a Cloud Recording camera:
1. Make sure your Camera is selected from the menu icon in the top left corner or the App
2. Select the Gear icon to the right of the camera you want to upgrade
3. Select Camera Info in the Setup screen
4. Select the Firmware Upgrade button in the Camera Info screen
5. Select the UPDATE button
Remember once you upgrade your camera to a Cloud Recording camera you cannot revert back to an SD card recording camera
After you select the upgrade button you will be reverted back to the Setup screen, please wait approximately 60 seconds for your camera's firmware to be updated. You will not be able to access the camera to view live-streaming video until the update has completed. You will know the update has completed by going back to the Camera screen and selecting the camera image, once you see live-streaming video the update is complete. You are now ready to select your cloud subscription.