All our SG Home Wi-Fi cameras have the capability to record to the cloud but if you purchased an SG Wi-Fi camera prior to our Cloud Recording solution being available your camera may be recording your video clips to an SD card. Below are instructions on how to find if your camera is recording to an SD card and how to upgrade your camera's firmware OTA, or Over The Air, to enable it to record securely to the cloud.
Please note: once you upgrade your camera to a Cloud Recording camera the SD card becomes redundant and you cannot record or revert back to recording to the SD card.
Remember once you upgrade your camera to a Cloud Recording camera you cannot revert back to an SD card recording camera
After you select the upgrade button you will be reverted back to the Setup screen, please wait approximately 60 seconds for your camera's firmware to be updated. You will not be able to access the camera to view live-streaming video until the update has completed. You will know the update has completed by going back to the Camera screen and selecting the camera image, once you see live-streaming video the update is complete. You are now ready to select your cloud subscription.