SG Home Frequently Asked Questions

Browse our frequently asked questions, click any Question to reveal the answer!

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Unlimited live stream viewing is included in all SG Home plans.

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No. You must select a SG Home plan to view live stream or recordings.

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Go to our subscriptions page and select the plan with the features you would like and place your order.

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For each account, you can have a maximum of 4 cameras. However, you can have an unlimited number of accounts, but each one must have a unique email address.

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It depends on the number of cameras you wish to have. For example, if you want a total of 12 cameras, then you will be required to sign up for 3 separate plans (one plan for every 4 cameras).

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Yes. You may upgrade your subscription to another plan at any time, however the renewal date will remain the same as the initial subscription.

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SG Home will not take any action to preclude you from selling your SG Home cameras. However, if you decide to sell your camera, you must cancel your subscription which will delete all your recorded videos immediately. The purchaser of your SG Home camera will then need to set up his/her own subscription with an SG Home plan.

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When you cancel your subscription to a plan, all your video recordings will be permanently deleted and you will not be able to recover them. If there is unused time on your subscription it will be not be refunded.

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Yes. You may download any video recording to your local device by clicking the download icon on the specific recording.

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It will depend upon the plan that you have selected. SG Home currently offers plans with up to 500, 1000 and 5000 recordings over the prior 7 day period. All the video recordings from all devices in your account for the prior 7 days will be available in the cloud unless the number of recordings within the prior 7 days exceeds the number of recordings for your plan then only the maximum number of recordings will be available in the cloud. For example, if you have selected a 1000 recordings plan and in the prior 7 days all your devices recorded only 900 videos, all 900 recordings will be available. However if your devices recorded more than 1000 video recordings within the prior 7 days only the most recent 1000 videos recorded will be available in the cloud, therefore you potentially will not have 7 days video recordings history. NOT WITHSTANDING THE STORAGE LIMITATION ON THE CLOUD, YOU ARE ALWAYS FREE TO DOWNLOAD ANY AND ALL VIDEO RECORDINGS TO YOUR PHONE OR OTHER DEVICE FOR STORAGE.

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No. SG Home does not have access to your videos or live stream. The only individuals who can view your videos or live stream are those people that have the app and you have entrusted your credentials to.

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Yes. You will need to reconnect the camera to the new WiFi (the same way you initially setup the camera).

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Simply select the desired camera and click the gear icon to get into the settings, click camera settings and then time zone.

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Select the desired camera and click the gear icon to get into the settings, then click notifications.

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In the event of a power outage, the camera will turn off and no recordings will be made until the power is restored. Once the power is restored, the camera will reconnect itself to the WiFi automatically. No further setup required.

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Yes. The camera recording function will work regardless of the notification settings.

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It’s simple. Select the desired camera that you want to stop the recordings on, click the gear icon to get into the settings, click on camera settings and then on the motion settings and turn it off.